If a phone number has been deleted from your CRM system, it's important to recover it promptly. The recovery process depends on whether the number was managed through an external service, such as Twilio, or within the CRM's internal system. Below is a breakdown of how to recover numbers based on the platform managing them. Recovering Numbers Managed by External Providers (e.g., Twilio) 1. Immediate Action Required: Twilio allows a 10-day grace period to recover a deleted phone number. Within this period, the number can be easily restored by logging into your Twilio account. 2. After 10 Days: Once the grace period has expired, you will need to contact Twilio's support team to request recovery, as the number will no longer be available for self-restoration. Recovering Numbers Managed Within the CRM If the number was handled directly through the CRM’s telephony system, follow these steps to initiate the recovery process: 1.Contact CRM Support: Reach out to the CRM's customer support team as soon as possible. Ensure you have the location ID where the number was active, which will help expedite the recovery process. Step-by-Step Recovery Process For Numbers Managed by Twilio 1. Login to Twilio: Sign in to your Twilio account to start the recovery. 2. Navigate to Sub Accounts: Go to the Sub Accounts section to see a list of all sub accounts associated with your Twilio account. 3. Find the Relevant Subaccount: If you have multiple sub accounts, you can use the Account SID (available in your CRM under the telephony settings) to filter and identify the correct subaccount. 4. Go to Phone Numbers: In the subaccount, click on Explore Products and choose Phone Numbers. 5. Locate Released Numbers: Under the Manage tab, select Released Numbers to check if your deleted number is still available for recovery. 6. Contact Twilio Support if Needed: If the number isn’t listed or the 10-day period has passed, reach out to Twilio support for help. For Numbers Managed by CRM 1. Obtain Location ID: When contacting CRM support, you will need the location ID for the account where the number was previously used. You can find this ID in the business profile section of your CRM system. 2. Submit a Support Request: Once you have the necessary information, reach out to the CRM support team to request the number’s recovery. Common Issues and Solutions Unable to Find the Location ID: If you’re struggling to locate the location ID, check your CRM’s business profile settings. If you're still unable to find it, CRM support can assist you in retrieving it. Time Frame for Number Recovery: Twilio offers a 10-day recovery window. If more than 10 days have passed, you will need to contact Twilio’s support team for help. Charges for Number Recovery: Twilio applies a monthly fee when a number is successfully recovered. By following these steps, you can ensure a swift and smooth recovery of deleted phone numbers, minimizing any disruption to your business operations.