LC Email

LC-Email is a comprehensive solution designed to simplify email management for agencies, removing the need to rely on third-party services like Mailgun. Historically, agencies needed to set up external email providers, but now with LC-Email, sending and receiving emails across all subaccounts has become seamless. In this guide, we'll explore LC-Email, its features, pricing, and address some frequently asked questions to help you better understand its benefits. What is LC-Email? LC-Email is an email service provider integrated directly within the CRM platform. It offers high deliverability rates, error monitoring, enhanced compliance, and is more cost-effective than many competitors. Why Was LC-Email Developed? LC-Email was built to offer agencies an out-of-the-box email solution that works effortlessly from the start. Configuring SMTP has historically posed challenges for agencies, but LC-Email simplifies this process, ensuring smooth email delivery from day one. LC-Email Pricing LC-Email is priced at $0.675 per 1,000 emails, which is more affordable compared to services like Mailgun that charge $0.80 per 1,000 emails. You can easily track email charges by visiting Agency view > Settings > Billing > Credits. LC-Email Verification Pricing LC-Email offers email verification services at $2.50 per 1,000 verifications, a fraction of the cost compared to Mailgun's $12.00 per 1,000 verifications. Ramp-Up Model for New Accounts When new sub-accounts are created under LC-Email, they follow a ramp-up model. Here's how it works: Day 1: 250 emails Day 7: 10,000 emails After day 7: Shared domains have a 15,000 daily email limit, while dedicated domains can send up to 150,000 emails daily. Note: The daily limit resets at midnight UTC, and if it’s exceeded before then, the account will be locked until the reset. Extending the Email Sending Limit You can manually increase the daily email limit for shared and dedicated domain users. Here's how: Visit the sub-account detail page in the Agency Sidebar. Select the sub-account. Adjust the sending limits under the "Additional Settings" section. Resolving Sub-Account Limit Issues for Dedicated Domains If a sub-account with a dedicated domain is restricted to the 15,000 email limit, you can resolve this by assigning the dedicated domain through Agency Settings > Email Services > Location Settings. Frequently Asked Questions Can Agencies Still Use Their SMTP Integration? Yes, while new accounts use LC-Email by default, you can always integrate a third-party SMTP provider. What About Existing Accounts? Existing accounts can transition to LC-Email seamlessly without disrupting their operations. How Can I Bill Clients for Email Usage? If you're on the Pro-plan, you can rebill your clients for email usage, simplifying billing and increasing efficiency. Will Rebilling Work with ISV? Yes, Pro Plan users can rebill email usage whether they use LC-Email or another SMTP provider. Is LC-Email HIPAA Compliant? Absolutely. LC-Email is HIPAA compliant through a signed BAA with Twilio, provided you're on the HIPAA compliance package. LC-Email is a robust, cost-effective email management tool designed to make email handling easy and affordable for agencies. With its seamless integration, flexible pricing, and compliance features, it’s a solid choice for improving your agency's email operations.

Key Reminder: If your agency already uses Mailgun or SMTP within your CRM system, refer to the instructions below. However, if you're new to managing email services and haven't connected any third-party providers like Mailgun or SMTP, LC - Email is already enabled by default for your agency. Overview of LC - Email LC - Email has been designed to streamline email operations for agencies, removing the need to subscribe to external services such as Mailgun. Previously, agencies were required to integrate third-party email services for sending and receiving emails. LC - Email removes this extra step, allowing for seamless email functionality across all subaccounts. This guide outlines how to transition both your agency and its subaccounts to LC - Email. Steps to Migrate to LC - Email: 1. Navigate to your Agency Settings and select Email Services. 2. If you see the option 'Use LC - Email,' choose LeadConnector as your default email provider and follow the setup instructions. Note: Enabling LC - Email for your agency will not affect sub-accounts that already have SMTP or Mailgun configured. If you wish to remove an existing SMTP setup, see the instructions below. Once you've selected 'Use LC - Email,' any new subaccounts created under your agency will automatically utilize LC - Email by default. If needed, you can still manually configure other email services like SMTP or Mailgun for specific accounts. Troubleshooting Domain Errors In case you encounter the error message: “Request Failed: This domain is already configured inside a Mailgun account,” you will need to resolve this within your Mailgun account. Log into Mailgun, locate the conflicting domain configuration, and remove it. This will allow you to use the domain with LC - Email. Removing SMTP Integration: 1. In your agency settings, choose LeadConnector as the default email provider. 2. Go to the Gmail integration section. 3. Select the trash icon to remove the SMTP integration. Final Notes Migrating to LC - Email will simplify your agency’s email management and offer smoother, more reliable service for all subaccounts.

What Is Email Validation? Email validation ensures that an email address is capable of receiving messages. It verifies if the address is valid and functional before sending any emails. This service is available exclusively to LC and Mailgun users. Steps to Enable Email Validation: 1. Navigate to the Agency Settings page and select Email Services. 2. Switch to the Location Settings tab. 3. Enable the Email Validation toggle for sub-accounts. 4. Sub-account users can then control email verification for their LC Email. Once email verification is activated by a sub-account user, a notification is sent to all active agency admins and the registered company email, informing them that verification is now enabled for LC Email. Enabling Email Verification: If the sub-account isn't already in SaaS mode, follow these steps: 1. Go to Sub-Accounts in the agency view, and search for the sub-account. 2. Click the three dots icon and choose Switch to SaaS.   3. Select the sub-account name or click the three dots on the bottom right and choose Manage Client. 4. Scroll down to find the LC Email Verification section. 5. Adjust the markup amount using the slider and save the changes. Enabling Re-Verification for 90 Days: Due to factors like MX record changes or invalidation, email addresses can become invalid. Enabling re-validation for 90 days helps keep email statuses updated. How Does Email Validation Work? Before any email is sent, it is verified. If the email hasn't been validated in the past 90 days, it will be re-validated before dispatch. Manually Verifying Emails: To manually validate an email, visit the Contact Detail page. Scroll to the right side of the record, and click on the envelope icon to check the validation status.