LC-Email is a comprehensive solution designed to simplify email management for agencies, removing the need to rely on third-party services like Mailgun. Historically, agencies needed to set up external email providers, but now with LC-Email, sending and receiving emails across all subaccounts has become seamless. In this guide, we'll explore LC-Email, its features, pricing, and address some frequently asked questions to help you better understand its benefits. What is LC-Email? LC-Email is an email service provider integrated directly within the CRM platform. It offers high deliverability rates, error monitoring, enhanced compliance, and is more cost-effective than many competitors. Why Was LC-Email Developed? LC-Email was built to offer agencies an out-of-the-box email solution that works effortlessly from the start. Configuring SMTP has historically posed challenges for agencies, but LC-Email simplifies this process, ensuring smooth email delivery from day one. LC-Email Pricing LC-Email is priced at $0.675 per 1,000 emails, which is more affordable compared to services like Mailgun that charge $0.80 per 1,000 emails. You can easily track email charges by visiting Agency view > Settings > Billing > Credits. LC-Email Verification Pricing LC-Email offers email verification services at $2.50 per 1,000 verifications, a fraction of the cost compared to Mailgun's $12.00 per 1,000 verifications. Ramp-Up Model for New Accounts When new sub-accounts are created under LC-Email, they follow a ramp-up model. Here's how it works: Day 1: 250 emails Day 7: 10,000 emails After day 7: Shared domains have a 15,000 daily email limit, while dedicated domains can send up to 150,000 emails daily. Note: The daily limit resets at midnight UTC, and if it’s exceeded before then, the account will be locked until the reset. Extending the Email Sending Limit You can manually increase the daily email limit for shared and dedicated domain users. Here's how: Visit the sub-account detail page in the Agency Sidebar. Select the sub-account. Adjust the sending limits under the "Additional Settings" section. Resolving Sub-Account Limit Issues for Dedicated Domains If a sub-account with a dedicated domain is restricted to the 15,000 email limit, you can resolve this by assigning the dedicated domain through Agency Settings > Email Services > Location Settings. Frequently Asked Questions Can Agencies Still Use Their SMTP Integration? Yes, while new accounts use LC-Email by default, you can always integrate a third-party SMTP provider. What About Existing Accounts? Existing accounts can transition to LC-Email seamlessly without disrupting their operations. How Can I Bill Clients for Email Usage? If you're on the Pro-plan, you can rebill your clients for email usage, simplifying billing and increasing efficiency. Will Rebilling Work with ISV? Yes, Pro Plan users can rebill email usage whether they use LC-Email or another SMTP provider. Is LC-Email HIPAA Compliant? Absolutely. LC-Email is HIPAA compliant through a signed BAA with Twilio, provided you're on the HIPAA compliance package. LC-Email is a robust, cost-effective email management tool designed to make email handling easy and affordable for agencies. With its seamless integration, flexible pricing, and compliance features, it’s a solid choice for improving your agency's email operations.